We place people at the heart of what we do and aspire to make a positive impact on the world. Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations. Flexible in work availability as business needs dictate.Clear written and verbal communication skills.Ability to interpret sales data and translate into effective business recommendations.Ability to learn merchandise, POS and payroll systems effectively troubleshoot.Must possess basic office skills including proficiency in Excel, Word, Cegid and E-time.4+ years of retail management experience prior experience in a luxury environment is preferred.In the absence of the Floor Director/Managing Director, the Assistant Manager will step in to the role of the Floor Director/Managing Director. Responsible for making decisions that relate to the staff, the client and the running of the store.Responsible for maintain stock levels in all métiers of responsibility, MOS, and sell thru according to Hermès standards.Also need to ensure the store is profitable and has an accurate inventory that falls within the parameters of the company sets. Responsible for achieving the sales goal for the year for their specific location.Making critical client decisions and runs business during Floor Director/Managing Director's visits to Preview/Podium.Assists in maintaining database of candidates for store and in recruiting and interviewing to fill open positions.Organizes seasonal trainings including key métier points, share internal updates, and ensure sales team are integrating into client conversations at point of sale.Keep and accurate record of vacation, time and attendance in tandem with HR. Monitor E-time and scheduling needs for the staff.Ensures policy and procedure is clearly communicated to team and all are actively compliant.Communicates CRM standards, follows up daily for associate compliance and to maximize quality of client capture rate and detailed information according to Hermès standards.Contributing to and/or conducting monthly touch-base meetings and annual performance evaluations in tandem with Floor Director/Managing Director.Apply these sales opportunities in tandem with each sales specialist personal goals to evaluate contribution to total boutique. Identifying sales opportunities by weekly review of business by métier, tracking delivery and special orders.Demonstrates and active management presence on the sales floor modeling exceptional service and ensuring all team member embody the Hermès spirit.Daily supervision of staff (coaching, training and assisting in achieving sales objectives).
The Assistant Manager is responsible for partnering with the Floor Director/Managing Director to successfully run all aspects of the business including building sales, identifying opportunities, and client development via CRM and service initiatives, coaching and counseling of staff.Īll other duties as assigned by the supervisor. This position will report to the Floor Director and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.
The Hermès Ala Moana Boutique opened in 2003 and focuses on providing extraordinary service to clients as a part of the Western Region.
0 kommentar(er)
